Joueurs Info Service: Help, Number 09 74 75 13 13 and Solutions Against Addiction

Joueurs Info Service is the national reference helpline for gambling addiction, reachable at 09 74 75 13 13. This free, anonymous, and confidential service provides referral to CSAPA centers, offers online chat, and guides users toward self-exclusion or voluntary gambling bans to regain control.

Contacting Joueurs Info Service: Number, Hours, and Anonymity

To obtain gambling addiction help from Joueurs Info Service, immediately dial 09 74 75 13 13. This national service offers anonymous, free, and confidential listening, accessible from 8am to 2am, seven days a week. It serves as the first relay to CSAPA centers and professionals specializing in the care of gambling and games of chance addiction.

What is the phone number and the hours?

The main entry point remains the dedicated telephone line, reachable at 09 74 75 13 13. Unlike classic emergency services, this platform maintains an extended operating schedule, running from 8:00 am to 2:00 am, every day of the week. This availability allows players or their entourage to react at the first signs of loss of control, without waiting for traditional business hours.

Interlocutors are professionals specifically trained in difficulties related to excessive gambling. They do not limit themselves to passive listening: they refer users to appropriate structures, such as Care, Support, and Prevention Centers in Addictology (CSAPA), or to partner associations such as SOS Joueurs. This referral is necessary because gambling addiction often requires outpatient or hospital follow-up that the telephone alone cannot provide.

Is the call really anonymous and free?

Confidentiality is a central pillar of the system. The call to 09 74 75 13 13 is strictly anonymous and leaves no nominal trace. Financially, the call is not surcharged: it corresponds to the cost of a local call from a landline or is included in mobile and internet box plans. This effective free-of-charge nature removes a major barrier for people in financial hardship, often a direct consequence of gambling debts.

This non-judgmental approach allows sensitive topics such as over-indebtedness or the request for curatorship to be addressed without fear of stigmatization. Joueurs Info Service thus guarantees a secure space where priority is given to the player's health rather than to immediate administrative or judicial considerations.

Is there an online chat or other channels?

Beyond the telephone, Joueurs Info Service offers a direct online chat on its official website. This tool allows real-time exchange with professionals for those who prefer writing or are unable to call. The chat answers practical questions and refers users to local resources, complementing the telephone offer.

Unlike this generalist service, specialized initiatives like SOS Joueurs have developed the SELF program (French Online Care). While the Joueurs Info Service chat serves as an entry point and referral, structures like CSAPA take over for in-depth therapeutic support, sometimes including the player's entourage in the care process. This complementarity between immediate listening and clinical follow-up structures the gambling addiction help ecosystem of Joueurs Info Service.

Care Pathway: From the First Call to CSAPA

gambling addiction help from Joueurs Info Service primarily refers users to Care, Support, and Prevention Centers in Addictology (CSAPA). These structures offer free, multidisciplinary outpatient care without hospitalization, allowing psychological and social follow-up adapted to the difficulties encountered by players.

How do CSAPA centers work for players?

The Care, Support, and Prevention Center in Addictology constitutes the cornerstone of the public system. These establishments welcome players anonymously and free of charge across the entire French territory. Thanks to the multidisciplinary nature of their teams, they offer comprehensive outpatient care, including medical, socio-educational, and psychological follow-up. This approach allows for consolidating the cessation or modulation of gambling practice while integrating the entourage into the care process through discussion groups or dedicated interviews. The French Addictions Federation federates these professionals to guarantee the quality and accessibility of care across the entire network.

When is hospitalization necessary?

Although the majority of pathways take place on an outpatient basis, hospitalization may prove essential in critical situations. It is generally proposed when the player faces associated addictions (alcohol, drugs) or severe psychiatric disorders. This change of setting allows for a secure withdrawal and close support during the stabilization phase, offering a necessary break with the triggering environment. Specialized hospital structures work in conjunction with CSAPA to ensure continuity of care after the stay.

What types of therapies are offered?

Therapies in outpatient care prioritize individual psychological follow-up and discussion groups. Social support is also central to managing the financial consequences of addiction. In addition, online programs like SELF, run by SOS Joueurs, offer a secure digital alternative with a qualified therapist. The French Addictions Federation supports this diversity of approaches to adapt the therapeutic response to each player profile.

Protection Tools: Self-Exclusion and the Role of ANJ

gambling addiction help from Joueurs Info Service relies on a strict legal framework defined by the National Gaming Authority (ANJ). This regulator oversees two major systems: self-exclusion, managed directly with operators, and voluntary gambling bans, a more restrictive administrative measure. These tools, governed by Law No. 2010-476 of May 12, 2010, allow players to regain control by blocking access to approved platforms, thus providing an essential first line of defense against loss of control.

What is the difference between self-exclusion and a ban?

Let us clearly distinguish these two protection mechanisms. Self-exclusion is a contractual measure that the player activates themselves on a specific operator's website. It allows for a break of freely chosen duration, ranging from 24 hours to one year. Once validated, this decision is irrevocable until the chosen expiry date, preventing any premature reconnection.

In contrast, a voluntary ban from gambling is a centralized administrative procedure managed by the ANJ. It blocks access to all legal gambling sites and venues in France, including registration in the register of gambling bans (FIJ). This procedure is strictly personal: only the player concerned can make the request, unless a legal guardian acts on their behalf as part of a protection measure. Unlike self-exclusion, which is limited to a single site, a voluntary ban offers a more robust systemic barrier against gambling addiction.

How does the ANJ regulate player protection?

The National Gaming Authority (ANJ) ensures compliance with the legal obligations imposed on licensed operators. Under Law No. 2010-476 of May 12, 2010, the ANJ ensures that each platform integrates effective game moderators, such as deposit limits and self-assessment tools. The ANJ also regulates market access by maintaining the official list of authorized operators, ensuring that only sites compliant with protection standards can operate.

This regulation requires operators to facilitate the implementation of self-exclusion and to respect voluntary ban decisions. The ANJ thus acts as the institutional guarantor linking individual protection measures to the overall compliance of the sector, ensuring that support devices are not mere formalities but effective technical barriers.

Are self-assessment tools reliable?

Assessing one's practice is an essential first step. Platforms like Evalujeu.fr, supported by the ANJ, offer anonymous tests to identify early warning signs of addiction. These tools help determine one's risk level and direct players to appropriate Joueurs Info Service addiction support, whether it be simple advice or specialized care.

Self-assessment is often the first step toward recognizing the problem. It provides a secure space for reflection, allowing the player to understand their difficulties before seeking professional support or contacting helplines such as those of Joueurs Info Service.

Support for Loved Ones: Helping a Relative Addicted to Gambling

Joueurs Info Service addiction support is the first line of defense for loved ones facing a relative's distress. In the face of gambling addiction, it is necessary not to isolate the victim but to activate a structured support network. Dedicated helplines and associations like SOS Joueurs offer anonymous listening, while medical facilities ensure clinical care. This comprehensive approach now includes digital tools like the SELF program, enabling hybrid support between professional monitoring and player autonomy.

How to react to an addicted loved one?

Prioritize non-judgmental listening, encourage open dialogue, and direct them to dedicated helplines like SOS Joueurs. The association, operated by ARPEJ, offers targeted support including management of financial difficulties related to sports betting or games of chance. Meanwhile, the Ministry of Health oversees national prevention measures, ensuring that information disseminated by Joueurs Info Service meets public health standards. Reacting quickly helps prevent the worsening of social and psychological consequences, relying on practical advice validated by competent authorities.

Are there programs for families?

Yes, support groups and specific follow-ups for loved ones are offered at CSAPA centers. These centers, supported by the Ministry of Health's policies, welcome relatives anonymously and free of charge to break isolation. Addiction France, as a major federation, coordinates these actions and promotes the inclusion of loved ones in the care pathway. The SELF program, developed by SOS Joueurs, complements this offer by providing secure online therapy, accessible to players seeking total discretion while remaining connected to a qualified therapist.

What are the financial warning signs?

Unexplained debts, loans, or the use of a loved one's payment methods are key indicators. SOS Joueurs specifically assists players facing unpaid rent or critical over-indebtedness situations. It is recommended to consult Addiction France's resources to identify suitable budgetary aid structures, such as Budget Advice Points. Care provided by Joueurs Info Service can also direct players toward legal protection measures, essential for stabilizing the family's financial situation.

Other Resources and Complementary Associations

Beyond care, debt relief associations and mutual aid forums offer specific support for managing over-indebtedness. In severe cases, a curatorship measure may be considered to protect the player's assets, a legal procedure distinct from care but often complementary.

About This Article - Writing & Responsibility

Author: Sarah Weber - Casino Tester & Bonus Analyst

Reviewed by: Dr. Markus Hoffmann - Senior iGaming Compliance Analyst

Last updated: 2026-07-02.

This article on "Joueurs Info Service addiction support" was written by Sarah Weber and reviewed by Dr. Markus Hoffmann. Both regularly update the content to reflect regulatory changes, licenses, and bonus terms. All references to licenses, authorities, or legal frameworks refer to public sources (ANJ (National Gaming Authority), Law of May 12, 2010 on the opening of online gambling).

About the Author

8+ years of casino testing, 200+ platforms personally tested in the EU and internationally. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialization: wagering requirements, withdrawal processes, customer support evaluation.

About the Reviewer

12+ years in the iGaming industry, including 5 years in compliance consulting for operators licensed under the French ANJ framework. PhD in Economic Mathematics. Areas: bonus mathematics, wager analysis, player protection devices.

Responsible Gaming

Gaming can become addictive. If you feel you are losing control, contact Joueurs Info Service, SOS Joueurs, or use the national self-exclusion register (register of gambling bans (FIJ)). Set deposit and loss limits before playing with real money. Breaks and cooldown tools are levers for sustainable enjoyment.

Legal Notice

The information in this article is provided for editorial and comparative purposes only. It does not constitute legal advice. Players remain responsible for complying with local rules.