Joueurs Info Service: Help, Number 09 74 75 13 13 and Solutions against Addiction

Joueurs Info Service is the national helpline of reference for gambling addiction, reachable at 09 74 75 13 13. This free, anonymous, and confidential service offers guidance towards CSAPAs, proposes an online chat, and guides users towards self-exclusion or voluntary gambling bans to regain control.

Contacting Joueurs Info Service: Number, Hours and Anonymity

To get gambling addiction help from Joueurs Info Service, dial 09 74 75 13 13 immediately. This national service offers anonymous, free, and confidential listening, accessible from 8 a.m. to 2 a.m., seven days a week. It serves as the primary gateway to CSAPAs and professionals specializing in the management of gambling and betting addiction.

What is the telephone number and the hours?

The main point of entry remains the dedicated telephone line, reachable at 09 74 75 13 13. Unlike classic emergency services, this platform maintains extended hours, operating from 8:00 a.m. to 2:00 a.m., every day of the week. This availability allows players or their entourage to react at the first signs of losing control, without waiting for traditional business hours.

The advisors are professionals specifically trained in difficulties related to excessive gambling. They do not just listen passively: they direct users to appropriate facilities, such as the Centres de Soins, d’Accompagnement et de Prévention en Addictologie (CSAPA), or to partner associations like SOS Joueurs. This orientation is necessary because gambling addiction often requires outpatient or inpatient follow-up that a telephone line alone cannot provide.

Is the call really anonymous and free?

Confidentiality is a central pillar of the system. The call to 09 74 75 13 13 is strictly anonymous and leaves no nominal trace. Financially, the call is not surcharged: it corresponds to the cost of a local call from a landline or is included in mobile and internet packages. This actual free access removes a major barrier for people in financial instability, which is often a direct consequence of gambling debts.

This non-judgmental approach allows sensitive topics such as severe debt or guardianship requests to be addressed without fear of stigmatization. Joueurs Info Service thus guarantees a secure space where priority is given to the player's health rather than immediate administrative or legal considerations.

Is there an online chat or other channels?

Beyond the telephone, Joueurs Info Service offers a live chat directly on its official website. This tool allows real-time exchange with professionals for those who prefer writing or are unable to call. The chat answers practical questions and points to local resources, complementing the telephone service.

Unlike this general service, specialized initiatives like SOS Joueurs develop the SELF (Soin en Ligne Français) program. While the Joueurs Info Service chat serves as a gateway and orientation, structures like CSAPAs take over for in-depth therapeutic support, sometimes including the player's entourage in the treatment process. This complementarity between immediate listening and clinical follow-up structures the ecosystem of Joueurs Info Service gambling addiction help.

Care Pathway: From the First Call to CSAPAs

Joueurs Info Service gambling addiction help prioritizes orientation towards the Centres de Soins, d’Accompagnement et de Prévention en Addictologie (CSAPA). These facilities offer free, multidisciplinary outpatient care without hospitalization, allowing psychological and social follow-up tailored to the difficulties encountered by players.

How do CSAPAs work for players?

The Centre de soins, d'accompagnement et de prévention en addictologie constitutes the cornerstone of the public system. These establishments welcome players anonymously and free of charge throughout French territory. Thanks to the multidisciplinary nature of their teams, they offer comprehensive outpatient care, including medical, socio-educational, and psychological support. This approach helps consolidate the cessation or moderation of gambling practices while integrating the entourage into the care process via support groups or dedicated interviews. The Fédération Française Addictions federates these professionals to guarantee the quality and accessibility of care across the entire network.

When is hospitalization necessary?

Although the majority of pathways take place on an outpatient basis, hospitalization can prove essential in critical situations. It is generally proposed when the player faces co-occurring addictions (alcohol, drugs) or severe psychiatric disorders. This change of setting allows for safe withdrawal and close support during the stabilization phase, offering a necessary break from the triggering environment. Specialized hospital structures work in conjunction with CSAPAs to ensure continuity of care after the stay.

What types of therapies are offered?

Outpatient therapies prioritize individual psychological follow-up and support groups. Social support is also central to managing the financial consequences of the addiction. In addition, online programs like SELF, run by SOS Joueurs, offer a secure digital alternative with a qualified therapist. The Fédération Française Addictions supports this diversity of approaches to adapt the therapeutic response to each player's profile.

Protection Tools: Self-Exclusion and the Role of the ANJ

Joueurs Info Service gambling addiction help relies on a strict legal framework defined by the Autorité nationale des jeux (ANJ). This regulator supervises two major systems: self-exclusion, managed directly with the operators, and voluntary gambling bans, a more binding administrative measure. These tools, framed by Law No. 2010-476 of May 12, 2010, allow players to regain control by blocking access to licensed platforms, thus offering an essential first line of defense against losing control.

What is the difference between self-exclusion and a gambling ban?

Let us clearly distinguish these two protection mechanisms. Self-exclusion is a contractual measure that the player activates themselves on the website of a specific operator. It allows taking a break, the duration of which is freely set between 24 hours and one year. Once validated, this decision is irrevocable until the chosen expiry, preventing any premature reconnection.

À l'inverse, the voluntary gambling ban (Interdiction volontaire de jeux) is a central administrative process managed by the ANJ. It blocks access to all legal gambling sites and venues in France, including registration in the barred players file (FIJ). This procedure is strictly personal: only the player concerned can request it, unless a legal guardian acts on their behalf as part of a protection measure. Unlike self-exclusion limited to a single site, the voluntary ban offers a more robust systemic barrier against gambling addiction.

How does the ANJ regulate player protection?

The Autorité nationale des jeux (ANJ) ensures compliance with the legal obligations imposed on licensed operators. In application of Law No. 2010-476 of May 12, 2010, the ANJ ensures that each platform integrates effective game moderation features, such as deposit limits and self-assessment tools. The ANJ also regulates market access by maintaining the official list of authorized operators, ensuring that only sites complying with protection standards can operate.

This regulation requires operators to facilitate the setup of Self-exclusion and to respect voluntary gambling ban decisions. The ANJ thus acts as the institutional guarantor linking individual protection measures to the global compliance of the sector, ensuring that support mechanisms are not mere formalities, but effective technical barriers.

Are self-assessment tools reliable?

Évaluating one's habits constitutes an essential first step. Platforms like Evalujeu.fr, supported by the ANJ, offer anonymous tests to identify the warning signs of addiction. These tools allow users to assess their risk level and direct them to appropriate Joueurs Info Service gambling addiction help, whether it is simple advice or specialized support.

Self-assessment is often the first step towards acknowledging the problem. It offers a safe space for reflection, allowing the player to understand their difficulties before seeking professional support or contacting helplines such as those of Joueurs Info Service.

Support for the Entourage: Helping a Loved One Addicted to Gambling

Joueurs Info Service gambling addiction help constitutes the first line of defense for the entourage confronted with the distress of a loved one. Faced with a gambling addiction, it is necessary not to isolate the victim but to activate a structured support network. Dedicated lines and associations like SOS Joueurs offer anonymous listening, while medical structures provide clinical care. This comprehensive approach now integrates digital tools like the SELF program, allowing for hybrid support combining professional monitoring and player autonomy.

How to react when faced with an addicted loved one?

Prioritize non-judgmental listening, encourage open discussion, and direct them to dedicated hotlines like SOS Joueurs. The association, operated by the ARPEJ, offers targeted support including the management of financial difficulties related to sports betting or games of money and chance. In parallel, the Ministry of Health supervises national prevention systems, ensuring that information disseminated by Joueurs Info Service respects public health standards. Reacting quickly prevents the worsening of social and psychological consequences, relying on practical advice validated by competent authorities.

Are there programs for families?

Yes, support groups and specific follow-ups for the entourage are offered in CSAPAs. These centers, supported by Ministry of Health policies, welcome close relatives anonymously and free of charge to break isolation. Addiction France, as a major federation, coordinates these actions and promotes the inclusion of the entourage in the care pathway. The SELF program, developed by SOS Joueurs, complements this offer by proposing secure online therapy, accessible to players wishing for total discretion while remaining connected to a qualified therapist.

What are the financial warning signs?

Unexplained debts, borrowing, or using a loved one's payment methods are key indicators. SOS Joueurs specifically supports players facing unpaid rent or critical debt situations. It is recommended to consult Addiction France's resources to identify appropriate budget assistance structures, such as the Points Conseil Budget. Support from Joueurs Info Service can also guide users towards legal protection measures, which are essential for stabilizing the family's financial situation.

Other Resources and Complementary Associations

Beyond care, debt relief associations or mutual support forums offer specific support for managing severe debt. In serious cases, a guardianship measure (curatelle) may be considered to protect the player's assets, a legal step distinct from care but often complementary.

About this article - Authorship & responsibility

Author: Sarah Weber - Casino tester & bonus analyst

Verified by: Dr. Markus Hoffmann - Senior iGaming compliance analyst

Last updated: 2026-07-02.

This article on “Joueurs Info Service gambling addiction help” was written by Sarah Weber and reviewed by Dr. Markus Hoffmann. Both update the content regularly to reflect regulatory changes, licenses, and bonus conditions. All references to licenses, authorities, or legal frameworks refer to public sources (ANJ (Autorité Nationale des Jeux), Law of May 12, 2010 on the opening of online gambling).

About the author

8+ years of casino testing, 200+ platforms personally tested in the EU and internationally. Former member of the eCOGRA Player Advocacy Program (2018-2022). Specialization: wagering conditions, withdrawal processes, customer support evaluation.

About the reviewer

12+ years in the iGaming industry, including 5 years in compliance consulting for operators licensed under the French ANJ framework. PhD in economic mathematics. Fields: bonus mathematics, wager analysis, player protection measures.

Responsible Gambling

Gambling can become addictive. If you feel you are losing control, contact Joueurs Info Service, SOS Joueurs, or use the national self-exclusion registry (barred players file (FIJ)). Set deposit and loss limits before playing for real money. Breaks and cooldown tools are levers for sustainable enjoyment.

Legal Disclaimer

The information in this article is provided for editorial and comparative purposes only. It does not constitute legal advice. Players remain responsible for complying with local regulations.